Bascom
Cleft Lift

The Cleft Lift method (also known as Bascom II after its inventor) is a method that fulfills the medical goals of treatment to the largest extent, and additionally leaves a good esthetic effect.

Ikona

The procedure is so minimally invasive that it can be successfully performed under local anesthesia. In our Clinic, we use a special form of local anesthesia – tumescent anesthesia. By using Klein’s solution, we are able to anesthetize a large area of skin and subcutaneous tissue for several hours. This allows the surgery to be carried out comfortably and enables the patient to return home safely, even if they live a considerable distance from our Clinic.

Qualification
for surgery

During the qualification visit, Dr. Norbert Zapotoczny assesses the lesion and establishes the final diagnosis based on the patient’s symptoms and the ultrasound. Then he discusses possible treatment methods with the patient. Each of the methods has its advantages and disadvantages, which is why discussing all the pros and cons with the patients is so important, since everyone may have different expectations and priorities regarding the treatment effects.

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Course of the procedure

Patients’ opinions

Every review represents a patient’s story – someone we were able to help and who placed their trust in us.

1056
surgeries performed
763
Bascom Cleft Lift treatments
293
SiLaT treatments
Ikona

“Dr. Norbert is the greatest doctor I have ever worked with…”

Wholehearted praise for Dr. Norbert and his team of caring and empathic professionals. As someone who had undergone several miserable experiences with pilonidal cysts before, my spirits had been severely crippled at the prospect of having to deal with such a painful and demanding matter, however, I’ve felt nothing but confidence ever since I made my appointment to have the Bascom Cleft Lift, which, although had many trials of it’s own, feels most definitely a worthwhile decision and investment for getting my life back together. Dr. Norbert is the greatest doctor I have ever worked with, the same goes for all the nurses and other staff, as well as the clinic in general, as I’ve had all my questions answered, and my worries calmed. Thank you to the VenoMedica team, and I recommend this clinic to any sufferer of the dreaded pilonidal disease.

Oskaras
Ikona

“I can never thank any of you enough.”

The highest praise for top class medical and surgical care from Dr Zapotoczny and his amazing team.
I am from Ireland and I was in a seriously bad situation, I was having infections every 2-3 weeks and antibiotics were not working. The pain was entirely unbearable and after a failed drain and pack surgery in Ireland that took me over 6 months to even slightly recover from, I knew I could not go through that operation again with such a low success rate.
I found Dr Zapotoczny’s clinic from researching on Google and it was the best decision I ever made in my life to go as soon as I possibly could.
I travelled over to him with an active infected abcess, I was alone and in a lot of pain and had huge anxiety as I had never been to Poland before and I did not speak the language.
He was able to help me as soon as he saw me. As soon as I entered the clinic I felt safe and every single member of staff was so kind. My lack of Polish was never once an issue and I had the best medical care I have ever experienced.

The nurse present during my surgery was an angel who kept me not only calm but even managed to make me laugh. I can never thank any of you enough.
The aftercare I received was once again world class. Even though I was alone in Poland I never once actually felt alone because I knew I had contact with Dr Zapotoczny and the clinic who showed such care, empathy and skill from the moment they met me. Every question answered with a logical answer in a way I could understand.

The clinic itself is beautiful, has impeccable hygiene and a relaxing and calm atmosphere.
The recovery from surgery was great. I knew that like all surgery, there would be some pain and swelling but this pain was nothing compared to the constant pain I lived in before the cleft lift procedure which in turn made it very manageable for me. It’s been about 4 months since my surgery. No infections, no pain other than some expected nerve pain here and there during the healing process. I can exercise, I can live a life again. I am not in constant fear of infections and antibiotics. If you are struggling with this condition, I cannot recommend going here highly enough. You will be taken care of and whilst not everything in medicine is predictable I truly believe this is a team of experts who are looking out for the patient and striving for giving the patient the highest quality of life possible.

Lakenya
Ikona

“The staff guided me through every step of the process, including preparing the medical documents for my visa…”

I had been struggling with recurrent pilonidal disease and failed surgeries in the past, but in August 2025 I underwent the Bascom Cleft Lift procedure with Dr. Norbert Zapotoczny at VenoMedica in Wrocław.

From the very beginning, the communication with the clinic was excellent. The staff guided me through every step of the process, including preparing the medical documents for my visa, scheduling, and giving detailed instructions for recovery.

Dr. Zapotoczny is an outstanding surgeon — professional, precise, and very kind. He explained everything clearly and gave me confidence before the procedure. The surgery went smoothly under local anesthesia, and I was able to go home the same day.

Now, after six weeks, my wound is fully healed and I am finally optimistic about a long-term solution after years of recurrences.

I am very grateful to Dr. Zapotoczny and the whole VenoMedica team for their professionalism, care, and support. I can highly recommend them to anyone seeking effective treatment for pilonidal disease.

Bakbergen
Ikona

Doctor Zapotoczny and his team are very professional and kind.

Doctor Zapotoczny and his team are very professional and kind. Travelled 1000km by car to get surgery with him and no regrets. Fast recovery without pain and complications. I recommend to everyone.

wkkid

Before and after pilonidal disease treatment

Ikona

Postsurgical
recovery

Despite the drain, the patient may walk and sit immediately after the procedure and 24 hours post surgery and take a shower without the dressing. Wound care is easy, the drain can be removed at home according to postsurgical instructions. The dressing should be changed once daily, Steri-Strips must be left for about 2 weeks and then they can be safely removed. The wound usually heals after up to 2 weeks and does not require dressings after this period. While normal physical activity is possible immediately after the procedure, intense exercise, contact sports, and activities associated with staying under water for long periods of time (bath, swimming pool) can be safely resumed 6 weeks after the procedure. After the surgery, buttocks preserve their natural shape, the postsurgical scar is narrow and is running vertically along the intergluteal cleft, and thus the appearance of the area is still close to natural.

Ikona
Ikona

98%

Bascom Cleft Lift efficacy

The Bascom Cleft Lift method and the shallowing of the intergluteal cleft is characterized by high efficacy and results in no recurrence in 98.5% of operated patients.

Comparison of treatment methods

FAQ
Frequently asked questions

Do I have a pilonidal cyst?

A pilonidal cyst is a chronic subcutaneous abscess located at the bottom of the intergluteal cleft. A characteristic feature is the presence of hair within the sinus cavity, though this is not always present.

Typical symptoms of a pilonidal cyst include (not all may be present simultaneously):

  • Characteristic skin pits in the midline of the intergluteal cleft
  • Pain, erythema, and swelling in the sacrococcygeal region
  • A palpable lump in the skin, which may remain small and asymptomatic for a long time
  • Purulent or bloody discharge, often with an unpleasant odor
  • Possible inflammation or fever (in case of infection)
  • Formation of a cutaneous fistula with purulent drainage
  • Occasionally, open and non-healing wounds

Learn more about pilonidal cysts:

What causes pilonidal cysts?

Several theories explain the formation of pilonidal sinuses. The most likely involves skin damage at the bottom of a tight, deep intergluteal cleft due to sweat and mechanical abrasion. This leads to secondary infection of superficial wounds, followed by bacterial penetration into the subcutaneous tissue, resulting in an abscess cavity connected to the skin surface via one or more fistulous tracts.

Despite the common theory of ingrown hairs, studies indicate that hairs found in pilonidal sinuses are loose hairs detached from the skin and trapped in the intergluteal cleft, often originating from the scalp. Many are short, stiff hairs with sharp ends, such as those cut at a barbershop, which penetrate the sinus through damaged skin or fistulas.

See more answers

How can I manage symptoms at home?

If the issue is recent and you’re awaiting a doctor’s visit, you can try simple methods to feel better at home before receiving professional care. These are detailed on our blog:

Is a pilonidal cyst the source of your pain and discomfort?

Learn more about the condition and available treatments

Do you have additional questions?
Contact us!

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