Pilonidal Cyst Treatment Center
Pilonidal Clinic
by VenoMedica

Pilonidal Clinic is the first medical center in Poland that offers comprehensive diagnostics and treatment of pilonidal cysts. We use atraumatic and effective surgical methods that allow for quick and full recovery.

Ikona
Ikona

Our mission

The health and comfort of our patients is our priority!

Since we opened VenoMedica Specialist Medical Center we have been providing attentive care to our patients, aiming to relieve them from pain and embarrassment and to improve their quality of life.

To meet the expectations and needs of patients living with pilonidal cysts, we created the Pilonidal Clinic, whose mission is to provide reliable information about the condition and treatment options, as well as access to minimally invasive surgical treatments so our patients can recover fully and quickly.

When planning pilonidal cyst treatment, we focus on three main objectives:

Wound healing

Wound healing should be as fast as possible and wound care should be easy and not require the help of nurses but merely some assistance of family members.

The quality of life

The quality of life after surgery should be high enough for the patient to be able to function relatively normally, sit down, take a shower, sleep in supine position, drive, walk, and perform work that does not require major physical effort.

The risk of recurrence

The risk of recurrence should be as low as possible.

The esthetic aspect

The esthetic aspect is also important – the postsurgical wound area and the shape of the buttocks should remain as close to natural as possible, the scar should be as little visible as can be, vast and wide scars should be avoided, especially those running across the intergluteal cleft.

Ikona

Contact us!

During the qualification visit, the doctor assesses the lesion and establishes the final diagnosis based on the patient’s symptoms and the ultrasound. Then, depending on the patient’s general condition, surgery is approved, and a suitable date is set.

Ikona

Call us

+ 48 530 551 333

Ikona

MD, PhD

Norbert Zapotoczny

general and vascular surgeon, proctologist

A graduate of the Medical Academy in Wrocław. Completed specialization in general surgery, vascular surgery, and proctology . Dr. Zapotoczny gained his knowledge and experience during numerous international internships and trainings. He has completed a course in little invasive proctologic procedures (laser treatment of hemorrhoids, pilonidal cysts, and anal fistulas) in Witten, Germany, and postgraduate studies (practical proctology) at the Postgraduate Education Medical Center at the Jagiellonian University.

He has completed complicated case surgery training by Steven Immerman, MD at the Pilonidal Clinic in Eau Claire, Wisconsin. The training involved surgery in particularly difficult cases with the use of the Bascom Cleft Lift method of shallowing the intergluteal cleft.

Dr. Norbert Zapotoczny is a member of the International Pilonidal Society and one of the few doctors in Europe who perform pilonidal cyst surgeries using the cleft-lift technique (flattening of the gluteal cleft).

For many years Dr. Zapotoczny had been associated with the General and Vascular Surgery Department of the Voivodship Specialist Hospital in Wrocław (ul. Kamieńskiego).

He is the co-founder of the VenoMedica Specialist Medical Center and the Pilonidal Center by VenoMedica.

Więcej

Patients’ opinions

Every review represents a patient’s story – someone we were able to help and who placed their trust in us.

1056
surgeries performed
763
Bascom Cleft Lift treatments
293
SiLaT treatments
Ikona

“Dr. Norbert is the greatest doctor I have ever worked with…”

Wholehearted praise for Dr. Norbert and his team of caring and empathic professionals. As someone who had undergone several miserable experiences with pilonidal cysts before, my spirits had been severely crippled at the prospect of having to deal with such a painful and demanding matter, however, I’ve felt nothing but confidence ever since I made my appointment to have the Bascom Cleft Lift, which, although had many trials of it’s own, feels most definitely a worthwhile decision and investment for getting my life back together. Dr. Norbert is the greatest doctor I have ever worked with, the same goes for all the nurses and other staff, as well as the clinic in general, as I’ve had all my questions answered, and my worries calmed. Thank you to the VenoMedica team, and I recommend this clinic to any sufferer of the dreaded pilonidal disease.

Oskaras
Ikona

“I can never thank any of you enough.”

The highest praise for top class medical and surgical care from Dr Zapotoczny and his amazing team.
I am from Ireland and I was in a seriously bad situation, I was having infections every 2-3 weeks and antibiotics were not working. The pain was entirely unbearable and after a failed drain and pack surgery in Ireland that took me over 6 months to even slightly recover from, I knew I could not go through that operation again with such a low success rate.
I found Dr Zapotoczny’s clinic from researching on Google and it was the best decision I ever made in my life to go as soon as I possibly could.
I travelled over to him with an active infected abcess, I was alone and in a lot of pain and had huge anxiety as I had never been to Poland before and I did not speak the language.
He was able to help me as soon as he saw me. As soon as I entered the clinic I felt safe and every single member of staff was so kind. My lack of Polish was never once an issue and I had the best medical care I have ever experienced.

The nurse present during my surgery was an angel who kept me not only calm but even managed to make me laugh. I can never thank any of you enough.
The aftercare I received was once again world class. Even though I was alone in Poland I never once actually felt alone because I knew I had contact with Dr Zapotoczny and the clinic who showed such care, empathy and skill from the moment they met me. Every question answered with a logical answer in a way I could understand.

The clinic itself is beautiful, has impeccable hygiene and a relaxing and calm atmosphere.
The recovery from surgery was great. I knew that like all surgery, there would be some pain and swelling but this pain was nothing compared to the constant pain I lived in before the cleft lift procedure which in turn made it very manageable for me. It’s been about 4 months since my surgery. No infections, no pain other than some expected nerve pain here and there during the healing process. I can exercise, I can live a life again. I am not in constant fear of infections and antibiotics. If you are struggling with this condition, I cannot recommend going here highly enough. You will be taken care of and whilst not everything in medicine is predictable I truly believe this is a team of experts who are looking out for the patient and striving for giving the patient the highest quality of life possible.

Lakenya
Ikona

“The staff guided me through every step of the process, including preparing the medical documents for my visa…”

I had been struggling with recurrent pilonidal disease and failed surgeries in the past, but in August 2025 I underwent the Bascom Cleft Lift procedure with Dr. Norbert Zapotoczny at VenoMedica in Wrocław.

From the very beginning, the communication with the clinic was excellent. The staff guided me through every step of the process, including preparing the medical documents for my visa, scheduling, and giving detailed instructions for recovery.

Dr. Zapotoczny is an outstanding surgeon — professional, precise, and very kind. He explained everything clearly and gave me confidence before the procedure. The surgery went smoothly under local anesthesia, and I was able to go home the same day.

Now, after six weeks, my wound is fully healed and I am finally optimistic about a long-term solution after years of recurrences.

I am very grateful to Dr. Zapotoczny and the whole VenoMedica team for their professionalism, care, and support. I can highly recommend them to anyone seeking effective treatment for pilonidal disease.

Bakbergen
Ikona

Doctor Zapotoczny and his team are very professional and kind.

Doctor Zapotoczny and his team are very professional and kind. Travelled 1000km by car to get surgery with him and no regrets. Fast recovery without pain and complications. I recommend to everyone.

wkkid
Ikona

All I can say is that Norbert is great and will help you anytime, any day if you have any problems and concerns. A doctor that really cares for his patients. You really can’t ask for more.

I’m from Sweden and heard about Norbert on a forum about pilonidal sinuses. In Sweden we have no specialist in pilonidal disease and no one does the cleft lift. I thought I will give it a chance and I went for a consultation.

The clinic has great staff and Dr Norbert is amazing. You can tell he have a lot of knowledge about the disease and actually does an ultra sound to see how it look beneath the skin, which they won’t do in sweden.

I went for the cleft lift and the surgery is not bad at all. The recovery has been super smooth!

All I can say is that Norbert is great and will help you anytime, any day if you have any problems and concerns. A doctor that really cares for his patients. You really can’t ask for more.

Thank you Norbert and the great staff in pilonidal center❤️ 🇵🇱🇸🇪

William